-
Q: Am I able to access the Internet during a
video conference?
A: Yes, you can. There are network ports
located on top of the table which may be used to
access the Internet. Furthermore, any webpage you
bring up can be displayed to all videoconferencing
participants.
-
Q: If I have problems or questions during my
conference, who do I contact for help?
A: The Classroom Support staff will be
available to assist you. They are located behind
the front circulation desk on the main floor of
the library.
-
Q: How do I go about making a videoconferencing
reservation?
A: You can make a reservation to use the
Classroom Support Videoconferencing room by
calling the Classroom Support staff at
303.871.3595, or by visiting the
reservations
page online.
-
Q: What does IP mean? ISDN?
A: IP stands for "Internet Protocol." It is
a system that was created to deliver data across
networks. This is relavent to videoconferencing
because IP can be used for placing a call.
ISDN stands for "Integrated Services Digital
Network," and is an international standard for the
digital transmission of voice, data, and signals
over normal telephone lines. Like IP, this can
also be used for placing video conference calls.
-
Q: Do you offer ISDN, IP, or both types of
video conference calls? What are the advantages
and disadvantages of each?
A: We offer both ISDN- and IP-based
videoconference calls. IP-based calls offer the
advantage of being more reliable (a single
connection versus three for ISDN) and easier to
set up. There is also no "per-minute" fee with an
IP-based call. However, because of the higher
level of service that comes with IP-based calls,
they do have a higher overall usage fee.
-
Q: How much does videoconferencing cost?
A:Pricing may be found on our
pricing page.
-
Q: Is it possible to connect more than one
remote site during a call?
A: Yes, this is called a "bridge" or
"multi-point" call. Using our videoconferencing
bridge, we are able to connect up to fifteen
remote sites in a single conference.
-
Q: What is a bridge?
A: A bridge is a device that is able to
connect more than one remote site to a
videoconference. Classroom Support is capable of
connecting up to fifteen remote sites in a single
conference with our bridge.
-
Q: Why must a reservation be a minimum of one
hour?
A: A one hour minimum helps keep scheduling
simple. What this means for you is much fewer
possibilities that a scheduling conflict or error
will occur.
-
Q: What are the technicial specifications of
your system?
A: The core of the system is a Polycom VSX
7000e. In addition, there are two 40" LCD TVs
mounted on the wall, a DVD/VCR combo player,
network ports, and VGA ports for connecting a
laptop into the system.
